Refund policy

If for any reason, you are not completely satisfied with your order, return it within 30 days for a full refund, replacement or exchange. All returns will be at the expense of the customer, team does not provide return shipping labels. To help us rapidly process your request, please return a copy of this receipt with the merchandise. We recommend that you return items via an insured mail service for your protection. Please note that Union Omaha Official Store will only refund shipping if your return was a result of our error.

Send returns to:
Union Omaha Team Store
1501 Mike Fahey St Suite 130
Omaha, NE 68102

Damaged or Defective Items

If you received a damaged or defective item, please send us an email with the details of your damaged or defective order inquiry to shop@unionomaha.com This will help us better track your email inquiry and ensure you will get a quicker response to your order change request.

We will follow up and send you a call tag to pay for the return shipping costs or authorize you to ship and refund your cost to your credit card. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us. 

Partial Orders

If you received a partial order, please send us an email with the details of your partial order inquiry to shop@unionomaha.com Please ensure to include the full details of what item(s) you are missing from your order, as well as the item(s) you did receive.

If you received an email stating one of your items is currently backordered or may experience a delay, please review that email to inform you of when your item will be shipped out. 

Wrong item received

If you received a incorrect order, please send us an email with the details of your incorrect order inquiry to shop@unionomaha.com

If the wrong item received as a result of an error by our team, we will provide you with a return label. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us.

In-Store Pickup Policy

Orders placed for in-store pickup will be held for a maximum of 90 days (3 months) from the original date of purchase. Any orders not collected within this timeframe will be considered abandoned and will no longer be held for pickup. Abandoned orders are not eligible for a refund or store credit.

When can I expect my credit to be completed?

Please allow up to 14 business days to fully process any credit requests.